Mon, 06/05/2023 - 07:13
Forums:
Hello.
I am new to OPENCASDDE.
I have sent technical inquiries to OPENCASDDE from [Contact us] several times, but I have not received a reply. I am also registered for technical support, but how should I contact OPENCASDDE? If anyone knows how to contact me, please let me know.
Thank you very much.
Mon, 06/05/2023 - 10:08
Hello,
Thank you for your question. The customer support team is currently busy. I will check the status of your application. If your current profile does not match your application profile, please let me know.
Best regards, Dmitrii.
Mon, 06/05/2023 - 10:18
Hello.
Dmitrii, thank you for your reply.
The profiles match, so there is no problem.
We apologize for the inconvenience, but please check it.
Thank you very much.
Shoko．
Mon, 06/05/2023 - 11:20
You will receive an answer within one hour. The answer to your question is ready.
Best regards, Dmitrii.
Mon, 06/05/2023 - 11:37
Hi Shoko Noguchi,
My company faced the same trouble some time ago. We asked for help here and there with no result until we came across tutorials by Quaoar (ask google). As i know he does kinda of support services.
Mon, 06/05/2023 - 11:43
I am very glad that there are experts at OCCT who are willing to help you. But we also provide help. Noguchi's question was received on Thursday.
For technical reasons, on one day this year our mail service went down and all the letters that day did not reach us. It was just one single day. All other issues have been dealt with or are in the process of being dealt with.
Best regards, Dmitrii.