When I go to Mantis Bug Tracker I am seen as Anonymous, it seems that Single Sign On does not work anymore

Jerome Monaco
Thu, 08/11/2022 - 18:50

Forums:

Hi gentlemen, I connect first to dev.opencascade.org and when I go to Mantis Bug Tracker I am seen as Anonymous, it seems that Single Sign On does not work anymore.
I need to check the status of some problems I reported some month ago.
Thanks in advance.
Best regards.
Jérôme

Kirill Gavrilov
Tue, 08/16/2022 - 09:21

Hello Jérôme, just to check - have you tried to report an issue via "contact us" form on this Portal? I hope this form would reach technical team faster than posts on the Forum...

Vera Sdobnova
Tue, 08/16/2022 - 10:00

Hello Jérôme,

Although Kirill's advice about Contact form is correct, in this particular case I've already forwarded your query to our technical team. We will notify you when the issue is fixed.

Jerome Monaco
Tue, 08/16/2022 - 10:25

Hi Vera, Kirill, thanks a lot !
Jérôme.

Pawel
Fri, 03/03/2023 - 18:05

Hello,

I'm having the same issue: I log in on the dev portal and the try to go to Mantis but I am only seen as anonymous. I have just reported the issue through the contact form. Any comments or ideas would be appreciated anyway - seems to be a general issue.

Pawel

Dmitrii Pasukhin
Sat, 03/04/2023 - 01:45

Hello, Can you login to the bug tracker directly?

MantisBT (opencascade.org)

Best regards, Dmitrii.

Pawel
Mon, 03/06/2023 - 13:45

Hi Dmitrii,

no I cannot log in (see attached picture).
The system says my account is deactivated. When I try to reset the password nothing happens (no e-mails sent).

Regards,
Pawel

Attachments:

login_mantis.PNG

Kukutzapol Pofistal
Wed, 08/09/2023 - 08:18

Hi Dmitry,

Could you please let me know what is the right way to report an issue on OCCT? It seems it's not possible to create a new account in Mantis, while "Contact us" form doesn't provide the fields to upload the files to reproduce the issue. I'd appreciate any assistance a lot.

jerome caucat
Mon, 12/18/2023 - 11:20

Hello, I also have the same problem.

I already sent two messages via the "Contact us" form, without reply.

What else could I do to unlock the situation?

Best regards, Jerome.

Dmitrii Pasukhin
Mon, 12/18/2023 - 13:32

Hello, your account looks ok, it is not blocked. Please use "reset password".

Dmitrii Pasukhin
Mon, 12/18/2023 - 13:42

If you login as Anonymous, you need to log out first. It is automatic for non-logined person.

jerome caucat
Wed, 01/03/2024 - 16:17

I logged out before logging in.

I tried to reset the password, it works on https://dev.opencascade.org but still not on https://tracker.dev.opencascade.org.

I also tried to log in using the username instead of the email, same result.